Return & Refund Policy

Last updated: July 1, 2025

At Pet Smile Matters, your satisfaction (and your pet’s!) is our top priority. If you’re not completely happy with your purchase, we’re here to help with a simple and stress-free return process.

Return Eligibility

You may request a return if:

• The item is unused, unopened, and in original packaging
• The return is requested within 14 days of delivery
• The item was damaged, defective, or the wrong product was received

We cannot accept returns on:

• Opened pet food or treats
• Personalized or custom items
• Items marked as final sale or clearance

How to Request a Return

1. Complete our Return Request Form
   [Insert your return form link here]
2. We’ll review and respond within 1–2 business days
3. Once approved, ship the item back using the instructions provided

Refunds

• Approved refunds are issued within 5–7 business days after we receive your return
• Refunds are credited to the original payment method
• Shipping fees are non-refundable unless the return is due to our error

Exchanges

Need a different size or item? Please return the original product and place a new order.

Return Shipping Address

Questions?

Reach out to our support team:

Email: support@petsmilematters.com
Phone: 1-800-570-7777